Privacy Policy
Last Updated: July 18, 2025
Heatwave Solutions Heating and Cooling LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.
Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
1. Personal Data Personally identifiable information, such as your name, home address, email address, and telephone number, that you voluntarily give to us when you fill out an inquiry form or use our callback booking system. This information is collected and processed through our third-party provider, LeadConnector.
2. Derivative Data Information our servers automatically collect when you access the Site, which is processed by Google Analytics. This information may include your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This information is used to understand marketing trends and improve user experience.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Respond to your inquiries and service requests.
- Schedule a callback or service appointment.
- Send you a confirmation email for your records.
- Monitor and analyze usage and trends to improve your experience with the Site and our services.
- Comply with legal and regulatory requirements.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
1. By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
2. Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including data analysis, customer service, and marketing assistance.
- LeadConnector: We use LeadConnector for our online contact forms and callback scheduling system. The information you provide through these forms is processed by LeadConnector.
- Google Analytics: We use Google Analytics to help us understand how our customers use the Site.
We do not sell, rent, or trade any of your personal information with any third parties for their promotional purposes.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Rights Regarding Your Information
You have the right at any time to:
- Request access to the personal data we hold about you.
- Request that we correct or update any of your personal information.
- Request that we delete your personal information.
To exercise these rights, please contact us using the contact information provided below.
Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: (435) 351-9585