Heat Pump Repair

When your all in one comfort system breaks down, you need fast, expert heat pump repair from Heatwave Solutions. We provide professional heating and cooling repair for heat pump owners throughout Hurricane, UT.

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Reliable Heat Pump Repair Service in Hurricane, UT

A broken heat pump can leave you without heating or cooling when you need it most. Heatwave Solutions offers reliable heat pump repair to quickly get your system back online. Our certified technicians are experts at diagnosing and fixing all types of heat pump issues. Since a heat pump is a complex, dual function system, it requires specialized knowledge to repair correctly. We arrive with the tools and parts to handle most repairs in a single visit. Our focus is on providing a safe, durable repair that restores your system’s efficiency. Don’t get stuck without comfort. Trust our team for prompt and professional heat pump repair services.

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Feedback From Our Satisfied HVAC Customers

Homeowners across Hurricane, UT trust Heatwave Solutions for honest, reliable HVAC services. See how our AC and Heating team delivers quality work and dependable results every time.

Mackenzie B.
June 1, 2025

Highly recommend this company! Brennan was kind and professional.

Bill M.
April 22, 2025

They replaced our AC unit and explained every step of the process. The price was fair and the system works great.

Garret P.
February 3, 2025

Friendly and knowledgeable. They care about doing the job right and are respectful.

Brianna L.
August 14, 2024

Our AC went out during a heatwave and Heatwave Solutions came the same day! The technician was professional and was really quick. I will use them again.

Nelson R.
August 3, 2024

We called for an emergency repair at 10pm and this was the first company that picked up. Within two hours, our home was cool again. Can’t thank them enough.

Heat Pump Repair

Your heat pump is a sophisticated piece of equipment that provides both heating and cooling for your home. When it stops working, you lose your entire comfort system. At Heatwave Solutions, we specialize in expert heat pump repair. We understand that you need a fast response and an effective solution, no matter the season. Our technicians have advanced training in heat pump technology and can accurately diagnose any issue. We are equipped to work on all makes and models. Our commitment is to restore your comfort quickly with a focus on quality workmanship and lasting results. We provide honest advice and transparent pricing for all our repair services.

When you call us for a heat pump repair, we treat your situation with urgency. A technician will be dispatched to your home promptly, ready to solve the problem. Our service vehicles are fully stocked with common heat pump parts, including capacitors, fan motors, and control boards. This preparation allows us to fix the majority of heat pump issues on the first visit, minimizing your home’s downtime. We know that being without heating or cooling is stressful, and our goal is to resolve the issue as efficiently as possible. Our team is ready to respond when you need us.

The repair process starts with a thorough diagnostic inspection. A heat pump can fail in either its heating or cooling mode, and the symptoms can be complex. Our technician will perform a series of tests to pinpoint the exact cause of the failure. This includes checking the refrigerant pressure, inspecting electrical components, testing the compressor, and examining the reversing valve. We do not guess what the problem is; we use a systematic approach to ensure an accurate diagnosis. This prevents unnecessary repairs and ensures we are fixing the root cause of the issue.

Once the problem has been identified, our technician will explain the findings to you in clear, simple language. We believe in empowering our customers with information. We will show you the faulty component and explain why it failed and what is needed to fix it. Before any work is done, we will provide you with an upfront, flat rate price for the repair. You will know the full cost ahead of time, with no hidden fees or surprises. You can then make an informed decision with confidence and without any high pressure sales tactics.

Our technicians are skilled in a wide range of heat pump repairs. We can handle common issues like a system that is low on refrigerant, which requires finding and repairing the leak before recharging the system. We can replace failed capacitors that prevent motors from starting or fix a fan motor that has stopped working. We are also adept at repairing more complex issues like a reversing valve that is stuck, leaving your system stuck in either heating or cooling mode. Or we can address a problem with the defrost control board that is causing your outdoor unit to ice up in the winter.

After you approve the repair, we get to work immediately. Our technicians are professional and respectful of your home, taking care to keep their work area clean. They perform the repair using high quality replacement parts to ensure a durable and reliable fix. Once the repair is complete, we rigorously test the system in both its heating and cooling modes. We ensure that the problem is fully resolved and that your heat pump is operating safely and efficiently. Our job is not done until you are completely satisfied and your home is comfortable again.

When you need a heat pump repair, you need a contractor you can trust. Heatwave Solutions is a licensed, insured, and locally owned company dedicated to providing the highest level of service. Brennan DeMille and our entire team are committed to honesty, integrity, and superior technical skill. We stand behind our work and strive to build lasting relationships with our customers in the Hurricane area. Do not let a broken heat pump disrupt your life. Call the experts at Heatwave Solutions for fast, reliable repair service.

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Schedule Now (435) 351-9585

Emergency 24/7 Heat Pump Repair Near You

A broken heat pump means no comfort, and that is always an emergency. Heatwave Solutions provides 24/7 emergency heat pump repair service for both heating and cooling issues. Our technicians are on call and ready to respond to your needs day or night, weekends and holidays. We will arrive quickly to diagnose the problem and restore your comfort. The care and attention to detail we provide during an emergency call ensures a safe and lasting repair. When your heat pump fails, your comfort becomes our immediate priority.

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Schedule Now (435) 351-9585

Most Common Heat Pump Repair Questions

When your year round comfort system fails, it can be very stressful. Understanding some of the common issues can help you know what to expect. Here are answers to some of the most frequent questions we receive about heat pump repair.

It can be very alarming when your heat pump is blowing cold air when it is supposed to be heating your home. There are a few potential reasons for this. First, your heat pump might be in its defrost cycle. This is a normal function where the system briefly reverses to melt any frost that has built up on the outdoor coil. During this short cycle, which usually lasts only a few minutes, the system may blow cooler air. To compensate, your system’s auxiliary heat should kick on. If this happens only occasionally and for short periods, it is likely normal operation.

However, if the system is constantly blowing cold air, it points to a more significant problem. One common issue is low refrigerant. A heat pump needs a precise amount of refrigerant to transfer heat effectively. If there is a leak in the system, the refrigerant level will drop, and it will be unable to absorb enough heat from the outside air to warm your home. Our technicians can find and repair the leak and then recharge the system to the correct level. This is a job that requires specialized tools and EPA certification.

Another serious cause could be a problem with the compressor or the reversing valve. The compressor is the heart of the system, and if it fails, the heat pump cannot move refrigerant at all. The reversing valve is what switches the flow of refrigerant between heating and cooling modes. If this valve gets stuck in the cooling position, your heat pump will only be able to cool, even when the thermostat is set to heat. These are complex repairs that require the expertise of a professional HVAC technician from Heatwave Solutions to diagnose and fix correctly.

Seeing some light frost on your outdoor heat pump unit on a cold, damp day is normal. Your heat pump is designed to automatically run a defrost cycle periodically to melt this frost away. However, if you see a thick layer of ice encasing the entire unit, or if the frost does not melt away, it indicates a problem with the defrost cycle or another issue. This ice buildup will prevent the unit from functioning properly and can cause serious damage if left unaddressed. You should turn off the system and call a professional.

There are several reasons why the defrost cycle might fail. The problem could be a faulty defrost control board, which is the brain that tells the system when to initiate the cycle. It could also be a bad sensor that is not correctly detecting the ice buildup. Another potential culprit is a malfunctioning reversing valve that is not allowing the system to switch into the defrost mode. Our technicians can test these components to determine why the defrost cycle is not working and perform the necessary repair.

Other issues can also lead to excessive icing. Low refrigerant levels can cause the coils to get colder than they should, leading to more rapid frosting. Restricted airflow can also be a cause. If the outdoor unit is clogged with leaves, dirt, or snow, or if the fan motor has failed, it cannot draw enough air across the coil, which can cause it to freeze up. It is important to have a professional from Heatwave Solutions diagnose the root cause to ensure a proper repair and prevent damage to your system.

Auxiliary heat, often displayed as “AUX” or “EM” (for emergency heat) on your thermostat, is the supplemental heating source for your heat pump. For most all electric heat pumps, the auxiliary heat is a set of electric resistance heating coils, similar to the glowing wires in a toaster, located in the indoor air handler. This secondary heat source is designed to turn on automatically to assist the heat pump in two main situations. It is an essential part of the system that ensures your home stays warm even in extreme conditions.

The first situation is during very cold weather. A heat pump becomes less efficient as the outdoor temperature drops. There is a point, known as the balance point, where the heat pump can no longer produce enough heat on its own to keep your home at your desired temperature. When the outdoor temperature falls below this point, the auxiliary heat will kick on to supplement the heat pump and keep you warm. It also turns on during the defrost cycle to temper the air being blown into your home.

The second situation is when you manually raise the temperature on your thermostat by more than a couple of degrees at once. The system interprets this as a demand for a rapid temperature increase and will turn on the powerful auxiliary heat to reach the new setpoint quickly. While auxiliary heat is effective, it is much less energy efficient than the heat pump. If you notice your auxiliary heat is on frequently or for long periods, it could be a sign that your heat pump is not functioning correctly and needs to be repaired.

If your heat pump system will not turn on at all, for either heating or cooling, there are a few simple things you can check before you call for a repair. First, check the power supply. A heat pump has two main components, the indoor air handler and the outdoor unit, and both need power. Check your home’s main electrical panel for any tripped circuit breakers labeled for the air handler, furnace, or AC. If a breaker is tripped, you can reset it once. If it trips again, there is an electrical problem that needs a professional.

Next, go to your thermostat. Make sure the screen is on and that it has fresh batteries if it is a battery powered model. Check that the system is set to either “HEAT” or “COOL” and that the temperature is set to a point that would require the system to run. For example, in heat mode, the set temperature should be several degrees higher than the current room temperature. An incorrect setting or a dead thermostat is a common reason for a system not starting.

Also, check the power switches for both the indoor and outdoor units. There is usually a switch that looks like a light switch on or near the indoor air handler. The outdoor unit typically has a disconnect switch in a small box mounted on the side of your house near the unit. Ensure both of these are in the “ON” position. If you have checked all these basic items and the system still does not respond, it is time to call Heatwave Solutions. The issue could be a more complex problem like a faulty transformer, a bad control board, or a wiring issue.

Strange noises coming from your heat pump are a clear indication that it needs professional attention. The type of noise can provide clues about the source of the problem. A loud metallic grinding or scraping sound is one of the most serious and could indicate a failure of the compressor or the bearings in one of the fan motors. If you hear a noise like this, you should shut down your system immediately to prevent further catastrophic damage and call a technician.

A high pitched squealing or screeching noise often points to failing motor bearings in either the indoor blower or the outdoor fan. This is a serious issue that needs to be addressed before the motor seizes up completely. A buzzing or humming sound can often indicate an electrical problem. This could be a failing capacitor, a contactor that is sticking, or a motor that is struggling to start. These electrical issues require a professional to diagnose and repair safely.

Sometimes you may hear a loud “whoosh” sound from the outdoor unit, especially in the winter. This is often the normal sound of the reversing valve shifting during the defrost cycle. However, if you hear rattling, clanking, or other unusual sounds, it could be caused by loose parts, debris in the fan, or other mechanical problems. Because there are so many potential causes, and some are very serious, it is always best to have a qualified technician from Heatwave Solutions investigate any abnormal noises.

The decision to repair or replace your heat pump is a significant one that depends on a few key variables. The first factor to consider is the age of your system. Most heat pumps have a lifespan of about 10 to 15 years. If your unit is in this age range or older, and it needs a major repair, replacement often becomes the more logical long term option. Investing a large sum of money into an aging system may not be wise, as other components are also likely to begin failing in the near future.

The cost of the repair is the second major factor. A good rule of thumb is to consider the “5,000 rule,” where you multiply the age of the unit by the cost of the repair. If the total exceeds $5,000, replacement is generally recommended. For example, for a 12 year old unit with a $500 repair (12 x 500 = 6,000), it would be time to seriously consider replacement. If your system has needed several repairs recently, this is another strong indication that it is becoming unreliable and a new unit would be a better investment.

Finally, consider the gains in efficiency. Heat pump technology has improved dramatically over the last decade. A new, high efficiency heat pump can offer significantly lower operating costs for both heating and cooling compared to an older model. The savings on your monthly utility bills can help to offset the cost of the new system over time. A new unit will also come with a full warranty, giving you protection from repair costs for years. Our technicians can provide you with clear pricing for both the repair and replacement options to help you make the best financial decision.

We don’t only offer Heat Pump Repair. Heatwave Solutions Heating and Cooling offers a comprehensive menu of professional HVAC services to cover all of your home comfort needs. Our expert team is equipped to handle jobs of any size, from minor repairs to complete system installations, with a focus on quality, efficiency, and customer satisfaction.

Our primary services include:

Our certified technicians have the expertise to work on all makes and models, delivering superior workmanship for every job. Whether you need an emergency repair, a brand new high efficiency system installed, or routine maintenance to keep your equipment in peak condition, we are your single, trusted provider. We are committed to ensuring your home in the Hurricane, UT, area is comfortable, safe, and efficient throughout every season. Trust the experts at Heatwave Solutions for all your heating and cooling needs.

Heatwave Solutions Heating and Cooling is proud to be a local company dedicated to serving our friends and neighbors throughout Washington County and the surrounding region. Although we are headquartered in Hurricane, UT, we deliver our full range of expert heating, cooling, and air quality services to a wide area.

Our primary service areas include:

Our team is committed to providing prompt, reliable, and high-quality HVAC service to every community we reach. We strive to be the trusted local contractor for homeowners throughout the greater St. George area. If you live near one of these locations but do not see your specific town listed, please do not hesitate to contact us. We are always looking to help our neighbors and may be able to extend our services to your home.

Easy, Free Heat Pump Repair Estimates

Get your year round comfort system working again quickly. Contact Heatwave Solutions now for a fast, reliable estimate on your heat pump repair.

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Schedule Now (435) 351-9585